Question 1

Are you licensed and insured?

Accepted Answer

Yes, we carry all necessary insurance and licenses for tree work in Maryland. Our insurance policy includes general liability and workers’ compensation and covers any accidents affecting our customers, their property, or our team. When you hire us, ask to see our certificate of insurance and licenses to confirm for yourself that we have all that is required by law.

Question 2

Do you follow all OSHA and MOSH standards?

Accepted Answer

Yes, we follow all standards from the Occupational Safety and Health Administration (OSHA) and Maryland Occupational Safety and Health (MOSH). Tree work is risky, and we always take a safety-first approach whenever we take on a job. We don’t take unnecessary risks and always follow all industry standards for safety.

Question 3

Do you employ any Licensed Tree Experts?

Accepted Answer

Yes, we employ multiple Licensed Tree Experts (LTEs) on staff. Maryland law requires LTEs on staff to lend their expertise to ensure the work is safe and efficient. If you’d like to confirm our LTEs, the Maryland Department of Natural Resources has an LTE search available.

Question 4

Do you use subcontractors on your team?

Accepted Answer

No, our team is entirely in-house so that we can maintain a consistent level of quality control and ensure that everyone has the proper insurance.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, personal checks, Visa, Mastercard, and American Express. We’ll outline the payment process during your initial proposal.

Question 6

Do you charge a credit card processing fee?

Accepted Answer

Yes, we charge a 3% processing fee for any payments made with credit cards.

Question 7

Do you offer discounts or promotions for tree work?

Accepted Answer

Yes, we occasionally offer seasonal discounts and promotions. Ask us about any current or upcoming promotions when we visit your property. However, we provide competitive prices year-round.

Question 8

Are your proposals free?

Accepted Answer

Yes, we provide no-risk, free proposals to homeowners in our service area. We’ll go over the scope of the job, the cost, and allow you time to make a decision.

Question 9

Do you provide written proposals for any tree work you do?

Accepted Answer

Yes, we always provide written proposals. They include all project details – what’s being done, how we’ll do it, and your total cost – so there are no surprises.

Question 10

How do I approve a proposal?

Accepted Answer

Most of our customers approve their proposals online after meeting with one of our estimators. You can also approve it on-site while talking with our estimator, by email, or by calling us.

Question 11

Should you get multiple proposals for tree work?

Accepted Answer

Yes, we encourage people to get multiple proposals for tree work before they commit to a company. By comparing multiple proposals, you’ll be able to get the best possible tree work that fits your needs. We’re confident that if you get multiple proposals, you’ll still work with us thanks to our competitive pricing, high-quality team, and safety-first approach.

Question 12

Do I need to be home when you perform your initial proposal?

Accepted Answer

We do everything possible to meet with you during the initial proposal. It’s a good opportunity for us to discuss your trees and get an idea of what kind of work you want done with them. Our proposals also allow you to meet a team member and get an idea of our company.

Question 13

Do I need to be home when you do the requested tree work?

Accepted Answer

No, you do not need to be home when we perform tree work on your property, assuming we have a clear path to your trees. By the time you’re back home, we should have the job finished and your trees and property looking perfect.

Question 14

How long will I have to wait after I schedule a proposal?

Accepted Answer

We typically schedule any proposals within 24 hours of a request, though this time frame can vary depending on how full our schedule is.

Question 15

Do I need to call Miss Utility before tree work?

Accepted Answer

If the work involves digging or stump grinding, you will need to call Miss Utility to mark any underground utilities.

There are many factors that go into the cost of doing tree work like tree removal, such as:

The tree’s condition
The tree’s size
Location
Additional services (like stump grinding)

Question 16

What equipment do you use for tree work in the Greater Baltimore Area?

Accepted Answer

We use a variety of equipment, depending on the type of work you need. Some of our equipment includes:WoodchipperBucket truckTree removal craneRigging equipment

Question 17

How long will I have to wait after I schedule a proposal?

Accepted Answer

We typically schedule any proposals within 24 hours of a request, though this time frame can vary depending on how full our schedule is.

A-AAA Tree Service Frequently Asked Questions

Your Tree Service Questions, Answered

About A-AAA Tree Service

Are you licensed and insured?

Do you follow all OSHA and MOSH standards?

Do you employ any Licensed Tree Experts?

Do you use subcontractors on your team?

Early, Courteous, and Quick

We had a great experience

Invoicing and Payments

What forms of payment do you accept?

Do you charge a credit card processing fee?

Do you offer discounts or promotions for tree work?

Estimates

Are your proposals free?

Do you provide written proposals for any tree work you do?

How do I approve a proposal?

Should you get multiple proposals for tree work?

Good Customer Service

They Always Do a Great Job

Scheduling

Do I need to be home when you perform your initial proposal?

Do I need to be home when you do the requested tree work?

How long will I have to wait after I schedule a proposal?

About Tree Work

Do I need to call Miss Utility before tree work?

What equipment do you use for tree work in the Greater Baltimore Area?

How long will I have to wait after I schedule a proposal?

I’m a repeat A-AAA customer

Ready to Get Help With Your Trees?

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