Your Tree Service Questions, Answered
We know hiring a tree service isn’t something most homeowners in the Greater Baltimore Area do on a regular basis, and the process can often feel confusing. To help make the process a little less daunting, we’ve compiled some of the questions we get asked the most. Of course, if you don’t see your question here and still need help, call us at 410-321-0921, and we’d happily answer it.
About A-AAA Tree Service
Yes, we carry all necessary insurance and licenses for tree work in Maryland. Our insurance policy includes general liability and workers’ compensation and covers any accidents affecting our customers, their property, or our team. When you hire us, ask to see our certificate of insurance and licenses to confirm for yourself that we have all that is required by law.
Yes, we follow all standards from the Occupational Safety and Health Administration (OSHA) and Maryland Occupational Safety and Health (MOSH). Tree work is risky, and we always take a safety-first approach whenever we take on a job. We don’t take unnecessary risks and always follow all industry standards for safety.
Yes, we employ multiple Licensed Tree Experts (LTEs) on staff. Maryland law requires LTEs on staff to lend their expertise to ensure the work is safe and efficient. If you’d like to confirm our LTEs, the Maryland Department of Natural Resources has an LTE search available.
No, our team is entirely in-house so that we can maintain a consistent level of quality control and ensure that everyone has the proper insurance.
Invoicing and Payments
We accept cash, personal checks, Visa, Mastercard, and American Express. We’ll outline the payment process during your initial estimate.
Yes, we charge a 3% processing fee for any payments made with credit cards.
Yes, we occasionally offer seasonal discounts and promotions. Ask us about any current or upcoming promotions when we visit your property. However, we provide competitive prices year-round.
Estimates
Yes, we provide no-risk, free estimates to homeowners in our service area. We’ll go over the scope of the job, the cost, and allow you time to make a decision.
Yes, we always provide written estimates. They include all project details – what’s being done, how we’ll do it, and your total cost – so there are no surprises.
Most of our customers approve their estimates online after meeting with one of our estimators. You can also approve it on-site while talking with our estimator, by email, or by calling us.
Yes, we encourage people to get multiple estimates for tree work before they commit to a company. By comparing multiple estimates, you’ll be able to get the best possible tree work that fits your needs. We’re confident that if you get multiple estimates, you’ll still work with us thanks to our competitive pricing, high-quality team, and safety-first approach.
Scheduling
We do everything possible to meet with you during the initial estimate. It’s a good opportunity for us to discuss your trees and get an idea of what kind of work you want done with them. Our estimates also allow you to meet a team member and get an idea of our company.
No, you do not need to be home when we perform tree work on your property, assuming we have a clear path to your trees. By the time you’re back home, we should have the job finished and your trees and property looking perfect.
We typically schedule any estimates within 24 hours of a request, though this time frame can vary depending on how full our schedule is.
About Tree Work
If the work involves digging or stump grinding, you will need to call Miss Utility to mark any underground utilities.
There are many factors that go into the cost of doing tree work like tree removal, such as:
- The tree’s condition
- The tree’s size
- Location
- Additional services (like stump grinding)
We use a variety of equipment, depending on the type of work you need. Some of our equipment includes:
- Woodchipper
- Bucket truck
- Tree removal crane
- Rigging equipment
We typically schedule any estimates within 24 hours of a request, though this time frame can vary depending on how full our schedule is.